Subtle behaviour that will help both to trigger and to indicate which representational system a person is using to think with. Typical types of accessing cues include eye movements, voice tone, tempo, body posture and breathing patterns.

Alignment:

The stage when you enter your clients 'model of the world'.

Analogue:

Information presented in a continually variable form, rather than in discrete packages (c.f digital) The changing volume of speech is 'analogue' while the actual words are 'digital'.

Anchoring:

A stimulus or trigger paired with a specific response. Anchors may be set deliberately or inadvertently, openly, or covertly.

Anchor Collapsing:

When two different anchors fire simultaneously, the end result is a mixed or neutral state. Neither anchor will remain intact.

Associated:

Experiencing through your own senses (seeing through your own eyes, hearing with your own ears, feeling with your own feelings.)

Auditory:

Related to hearing or the sense of hearing.

Away From:

Motivational pattern marked by avoidance of an unwanted experience, rather than by accomplishing a desired outcomes.

Behaviour:

The physical actions (and reactions) through which we interact with people and environment around us.

Behavioral Flexibility

The ability to vary ones own behaviour to elicit a response from another.

Beliefs:
Robert Dilts defined beliefs as: Closely held generalisations about (1) cause, (2) meaning, (3) boundaries in a) the world around us b) our behaviour c) our capabilities, and d) our identities.

Belief Change Flexibility:

The ability to try out new beliefs for a short time to test their usefulness.

Brain Washing:

Changing the thoughts, beliefs, behaviours a responses of a client without his or her consent.

Calibration:

The process of learning to 'read' the unconscious, non verbal responses of others.

Cause and Effect:

Real of perceived casual relationship involving two or more events in time.

Chunking:
Chunking may refer to:

Organising or breaking down some experience into bigger or smaller pieces,

Chunking up involves moving to a larger more abstract level of information.

Chunking down involves moving to a more specific and concrete level of information

Chunking laterally involves finding other examples at the same level of information

Cold Reading:

The ability to appear to be an effective palm reader, clairvoyant etc without any physic ability.

Congruence:

When all of a person's internal beliefs, strategies and behaviours are fully in agreement and orientated to securing a desired outcome.

Consciousness:

Everything that is in current awareness.

Content:

The 'story', including 'perceived' cause associated with a problem; the product of reflection, interrogation and psychoanalysis.

Context:
A context is the framework surrounding a particular event. This framework will often determine how a particular experience or event is interpreted.

Criteria:
The values or standards a person uses to make decisions and judgments. It is usually extremely useful to understand your own and other peoples criteria in both business and personnel situations.

Deep structure:

The sensory maps (both conscious and unconscious) that people use to organise and guide their behaviour.

Digital:

Data presented in discrete packages, rather than in continuously variable form (c.f analogue). Words, for example are digital whereas the changing volume in which they are spoken is analogue.

Ecology:

Is genuinely beneficial to yourself, to those closest to you and maybe mankind and the universe.

Exit Point:

A point in a strategy that allows the client to know when to stop the processing.

Expectancy:

The positive (or negative) anticipation of both coach and client regarding the outcome. The anticipation can effect the outcome.

Four Tuple (or 4-tuple):
A method used to notate the structure of any particular experience. The concept of the four tuple maintains that any experience must be composed of some combination of the four primary representational systems - A,V,K,O where A = auditory, V = visual, K = kinesthetic and O = Olfactory and Gustatory.

Future Pacing:

The process of mentally rehearsing oneself through some future situation in order to ensure that the desired behaviour will occur naturally and automatically.

Frame:

Construct of how a situation or event is perceived or the 'rules' behind any interaction. Can have a significant impact on what outcome is achieved. Thus changing the frame (reframing) can have a significant impact on the outcome.

Gustatory:

Relating to taste or the sense of taste

Hypnosis:

A method of focusing or changing someones attention, making them more or less 'suggestible' to external or internal commands and giving them greater access to their own resources.

Hypnotic Language:

A way of leading people into a hypnotic state, often initialling focusing on what is true for them and leading them into useful hypnotic states.

Installation:
The process of facilitating the acquisition of a new strategy or behaviour. A new strategy may be installed through some combination of NLP skills or techniques and/or any combination thereof.

Kinesthetic:
Relating to body sensations. In NLP the term kinesthetic is used to encompass all kinds of feelings including tactile, visceral and emotional.

Layering:

Using two or more different techniques towards a given outcome to increase the likely hood of success.

Meditation:

An altered and normally highly 'aware' state which is normally accessed by focusing on a word or rhythmic behaviour like breathing. Usually less directive than hypnosis.

Mental Maps:

The idea that we our experience of life is built up from our own unique mental maps based on our experience, values, beliefs etc. We are more likely to help others change and develop if we can work from their maps rather than impose our own on them.

Meta Model:

The meta model is a model developed by John Grinder and Richard Bandler that defines syntactic environments by which one can detect and challenge deletions, generalisations and distortions.
Using questions from the Meta Model (albeit with care) can help raise our clients unconscious strategies into consciousness and help them solves their own challenges without us having to make direct suggestions.

Meta Programs:

A process by which one sorts through multiple generalisations simultaneously. As such, Meta programs control how and when a person will engage any set of strategies in a given context.

Metaphor and stories:

Stories, parables and analogies used in order to communicate a particular idea. Throughout history stories have been a very effective means to communicate ideas and change.

Milton Model:

A model developed by Richard Bandler and John Grinder through the hypnotic language patterns of Dr. Milton H. Erickson.

Modelling:
The act of creating a calculus which describes a given system. NLP came and comes from modelling successful people. Modelling people that 'aren't successful yet' in a specific context can also be exceptionally useful as it may immediately give the person ideas to improve on their own or ideas for what the coach needs to do next. From our point of view a model doesn't need to be 'true' it just needs to work!

Modalities:

Referring to our five senses, especially when describing how subjective experience is created.

Nominalisation:

Verbs transformed into noun; a 'process' represented by a 'thing', inferring that it can't be changed easily.

Neuro-Linguistic Programming
Co-Founded by Richard Bandler and John Grinder. There are many useful descriptions of NLP. Richard Bandler describes it as 'The study of the structure of subjective experience and what can be calculated from that'. We like to describe it as an exploration of how we think, communicate and change. Whichever definition you choose NLP involves a study of attitudes that lead to success, modelling great performance and distilling both of these into techniques which enable others to produce improved results in a given context.

Neuroplasticy:

The ability of brain architecture to be changed by experience.

NLP Coaching Model:

A simple model developed by PPI Business NLP to apply NLP to coaching and consultancy.

Olfactory

Relating to the sense of smell.

Outcomes

Goals or desired states that a person aspires to achieve. The key purpose of an outcome is to be big and motivational enough to set a direction.

Overlapping:

Extending processing ability and expanding experience by moving from one representational system to another.

Pacing:

A method used by communicators to quickly establish rapport by matching certain aspects of their behaviour to those of the person with whom they are communicating; appropriate matching or mirroring of behaviour.

Parts:

A metaphoric description of programs and strategies of behaviour that may appear to function independently from the client. While we may use 'parts' as part of an intervention we're particularly keen to ensure all 'parts' are integrated into a functioning whole.

Prayer:
Similar in some ways to meditation, trance and hypnosis. Can also produce very positive results.

Predicates:
Process words (like verbs, adverbs, and adjectives) describing a subject. Predicates are used to identify which representational system a person is using to process information.

Preframing:
Setting in advance the boundary conditions of an experience or event. Can make a significant different to the outcome.

Presuppositions:
Information assumed, but not overtly stated, to be present in order for a statement to be understood. (NLP Presuppositions are a set of beliefs that can be very effective when coaching a client - eg that there is a positive intention behind every behaviour.)

Priming:
The use of words covertly to trigger a specific psychological response from the listener.

Process Language:
Giving a client a process or sequence of tasks with very little content, where if the client fills in the missing content with what's right for them and carries out the tasks, will be lead to somewhere useful to them.

Rapport

The presence of trust, harmony and cooperation in a relationship.

Relaxation Response:

Opposite to the fight or flight response brought about by certain meditative and relaxation techniques which causes an increase in the functional relationship between the two hemispheres in the brain.

Representational Systems:

Senses through which the brain receives information about the environment - eg visual, auditory, kinesthetic etc.

Revification:

Process of treating an abstraction as a concrete or material object.

Restful Alertness:

A state experienced during meditation characterised by reduced metabolic activity coupled with wakefulness.

Secondary Gain
Where some seemingly negative or problematic behaviour carries out some positive
function at some level. For example, smoking may help a person to relax or help them fit a particular self image.

Solution Frame:

Construct aimed at orientating the subject towards solutions rather than avoiding problems.

Solution Orientated Thinking:

Seeking solutions rather than spending all available time on analysing problems.

Stacked Anchor:

Two or more different different responses set to be activated by the same stimulus. Most commonly, stacking is used to create a particular resource state.

Synesthesia:

The process of overlapping between representational systems, characterised by phenomena like see-feel circuits, in which a person derives feelings from what they see.

State:
The total ongoing mental and physical condition from which a person is acting.

Strategy
A set of explicit mental and behavioral steps used to achieve a specific
outcome.

Sub-Modalities
The special sensory qualities perceived by each of the five senses. For example, visual sub-modalities include colour, shape, movement, brightness, depth etc., auditory sub-modalities include volume, pitch, tempo etc., and kinesthetic sub-modalities include pressure, temperature, texture, location etc.

Surface Structure

An utterance.

Structure:

The way in which a specific behaviour functions, as opposed to the reason it exists (content).

Synesthesia

The process of overlapping representational systems, characterized by phenomena like see-feel circuits, in which a person derives feelings from what they see, and hear-feel circuits, in which a person gets feelings from what they hear.

Timeline:

Subjective construct which metaphorically organises your clients past, present and future time spacially.

Time Distortion:

Subjective temporal experience that differs from 'objective' clock time.

T.O.T.E

Developed by Miller, Galanter and Pibram, the term stands for the sequence Test-Operate-Test-Exit, which describes the basic feed-back loop used to guide all behavior. Useful in establishing strategies.

Towards:

Motivational pattern marked by seeking to accomplish or achieve a particular goal.

Trance:

A natural, altered state of consciousness, usually marked by reduced awareness of external events and increased focus on specific thoughts or feelings. Hypnosis is often described a way of using naturally occurring trance.

Trance Logic:

Explanation advanced by the subject to explain behaviour induced by post-hypnotic suggestion. These often appear to be appear odd by unhypnotised observers - but may still be very useful.

Trance Phenomina

Behaviours usually associated with deep hypnosis (Amnesia, Arm Levitation, Hallucination etc

Transderivational Search
The act of locating through meaning(s) which may not be explicit in a surface structure.

Translating:

Connecting the meaning of one representation to the same meaning in another representation.

Unconscious:

Everything that is outside conscious awareness.

Up-Time Trance:

Altered or hypnotic state in which the client maintains contact with outside world.

Values:

A label that indicates what's important to a client.

Value Rules:

What has to happen in sensory experience for a value to be met.

Visual:
Relating to sight or sense of sight.

Well-Formedness Conditions:
In NLP, a particular outcome is well-formed when it is: (1) Stated in positive terms (2) Initiated and maintained by the individual, (3) Ecological - maintains the quality of all rapport systems, and (4) Testable in experience - sensory based. We suggest a further (5) step - What is the smallest action that you will take to get you started.

With appreciation and thanks to Garner Thomson, Founder and Training Director of The 'Society of Medical NLP' who provided some of the definitions.

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